Frequently Asked Questions
Everything you need to know about your Velour Garments experience.
How long does shipping typically take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What materials do you use in your garments?
Velour Garments prioritizes premium materials, including heavyweight organic cotton, sustainable blends, and high-quality velour fabrics designed for durability and comfort.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How should I care for my velour items?
To maintain the texture and longevity of your garments, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid ironing directly on the velour pile.